Refund & Return Policy for Gousagar

At Gousagar, customer satisfaction is our top priority. If you have any concerns about your purchase, please review our Refund & Return Policy:

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

2. Initiating a Return:

  • To initiate a return, please contact our customer service team within [Specify Number] days of receiving your order. Provide your order number and details about the item you wish to return.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service.

4. Inspection and Processing:

  • Upon receiving your return, our team will inspect the item. Once approved, we will initiate a refund or replacement. Please allow [Specify Timeframe] for the process to be completed.

5. Refund Methods:

  • Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.

7. Non-Returnable Items:

  • Certain items, such as personalized or perishable goods, are non-returnable. We will clearly state if an item falls into this category.

8. Cancellations:

  • If you wish to cancel your order, please contact us within [Specify Timeframe]. If the order has not been shipped, we will process the cancellation and issue a refund.

9. Refund Inquiries:

  • For inquiries related to refunds or returns, please reach out to our customer service team at [Provide Contact Information].

Gousagar is committed to ensuring your satisfaction with every purchase. We appreciate your understanding and cooperation in adhering to our Refund & Return Policy. Thank you for choosing Gousagar!